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  • Do you have Reward/Loyalty program ?
    Loyalty deserves rewards! Earn Sutra Points on every rupee spent. Click here to know more on Sutra Rewards Program.
  • Do you have Referral Program?
    Share your referral link with friends who haven't shopped with us before. They'll enjoy 10% discount off their first purchase, and you'll pocket 10% off on your next one! Click here to know more on Sutra Referral Program.
  • Do you provide personalised/customised services?
    Absolutely, we do! We also offer the convenience of fall and edging at a flat rate of ₹200. we also provide gift wrap at a flat rate of ₹90. Please mention your requirement in the order notes during checkout.
  • Do you offer digital gift cards?
    Yes, we offer digital gift cards. This is a digital gift card that will be sent to the recipient via email. We offer multiple, secure ways to pay for your gift card order which include Credit and Debit Card, Net Banking, and UPI. A gift card will expire within 1 year of issue. Cancellations or returns are not permitted.
  • Can I share my Sutralasya experience on social media?
    Your words fuel our journey! Share your Sutralasya experience on social media or leave a Google review. Explore, shop and celebrate with us! Join us on Instagram for the latest updates.
  • How can I create a Sutralasya account?
    You can create a Sutralasya account by registering with your email address. Here's how: Click on "Sign up" at the top right-hand corner of our website. Alternatively, visit the "My Account" section on the homepage.
  • How do I edit my account details?
    You can easily edit your shipping or billing address in the "My Account" section of sutralasya.com.. Any changes made will apply to your future orders.
  • I have forgotten my password, what do I do?
    Resetting your password is a snap: Click on "Forgot Password" on the login page. You'll receive a speedy password reset link in your registered email. (Check spam messages as-well) Just follow the link to set a new password.
  • Do I have to sign up for a Sutralasya account to buy from the webiste?
    You do not have to create an account on sutralasya.com when you place an order, and can simply proceed as a Guest shopper. However, there are several benefits to creating an account. Please refer to the "My Account" page for more details.
  • How can I contact your customer support team?
    Our team is available from 11:00 AM to 7:00 PM IST on business days and aims to respond within 24 hours. Email us at namaste@sutralasya.com WhatsApp us at +91-8197326023
  • How do I place an order?
    Follow these simple steps: Add your desired product(s) to your cart. Click on the cart to view it. Proceed to checkout. Fill in your details, including your name, shipping & billing address and contact information. Select your payment method and place your order. You will receive an email confirmation with the order details.
  • What payment methods do you accept?
    You can pay for your order securely with multiple options: Credit and Debit Cards: Domestic and International Visa, MasterCard, and RuPay credit cards. Net Banking: Transactions supported by nearly 50 major Indian banks. UPI: Bhim, GPay, Paytm, PhonePe. Wallets: Mobikwik, PhonePe, Airtel Payments Bank, Jio Money, Ola Money. Sutralasya and our trusted payment gateways RazorPay use world-class SSL encryption technology to protect your card information.
  • Are there any hidden charges?
    There are absolutely NO HIDDEN CHARGES when you make a purchase with Sutralasya.com. The prices listed for all items are final and inclusive of all taxes and GST.
  • How do I check my order status?
    Log into your account and click on "My Orders." Also, you'll receive a tracking link as soon as your order is dispatched.
  • How will I know you have received my order?
    During the payment process you will be given a confirmation that your payment has been successfully processed. You will also be given an order confirmation number through an email from Sutralasya.
  • Will I be charged for shipping/deliver?
    Sutralasya.com provides FREE SHIPPING throughout India on all items.
  • When will I receive my order?
    We only sell the stuff that is available in our warehouse and maintain 100% inventory. We DISPATCH WITHIN 48 HOURS from our warehouse and DELIVER WITHIN 5-7 DAYS depending on the location. For all the nitty-gritty details, dive into our shipping policy.
  • How is my order shipped?
    All Sutralasya orders are shipped door to door, via a number of shipping companies within India from our warehouse in Bengaluru, India to your provided shipping address. If there is no courier service available in your area, we will ship via Government Registered Book Post or Speed Post.
  • Do you ship backorders?
    We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realise this item is not available, we will promptly inform you within 24 hours of your purchase and fully refund your money for the out of stock item.
  • Do you ship internationally?
    At the moment, our website does not support international orders. However, you can easily place an order via WhatsApp, and payment can be made securely through UPI. Reach out to us for shipping charges and estimated delivery times based on your location.
  • Do you allow returns?
    Yes, we do allow EASY RETURNS. Place a return request within 48 hours of your delivery date. Follow these steps to ensure a smooth return process: Make sure items are in unused condition and include the invoice. Return items in their original packaging with all price tags and labels. Click here to know more on Refunds.
  • When will I receive refund for my returned product?
    Once your returned order passes the quality assessment, we'll initiate the refund to the same account from which the payment was made. You can expect the amount to be credited to your account within 7 working days. Click here to know more on Refunds.
  • Can I cancel or make changes to my order once placed?
    Yes, you have the flexibility to cancel your order within 24 hours or before the product is shipped, whichever comes first. If the 24-hour window has passed, the order becomes final.
  • How do I exchange my item?
    Replacement requests are subject to stock availability. In cases where a replacement is not possible due to stock unavailability, we will process a refund for your order. Replacement requests are valid only for the same product in situations of transit damage, wrong delivery, or damaged packaging.
  • Will you accept returns if I have bought products on sale?
    No, if your order contains products sold during a SALE, we would not accept any returns/exchange/replacement requests. Sale products are final sale only.

If we still haven't answered your question, you can contact us below and we will be happy to assist you

Sutralasya FAQ
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