Privacy Policy

Effective Date: December 25, 2023

 

At Sutralasya, we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, sutralasya.com ("Website"). This policy may be amended from time to time.

 

Collection of Personal Information

As a visitor to the Site, you can engage in many activities without providing any Personal Information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data concerning a particular activity, you will not be able to engage in that activity. However, when you register to use Sutralasya.com and order products as a Sutralasya patron, to provide the services to you, we may collect your  in two formats: 

 

Personal Information

• Contact Information: Your name, email address, shipping address, and billing address.

• Account Information: Your account username, password, and other account-related details.

• Payment Information: We do not store payment card details.

• Communication Preferences: Your preferences for receiving marketing communications.

 

Non-Personal Information

• IP Address: Collected for website usage analysis and service improvement.

• Cookies: We use cookies for enhanced browsing and analytics. You can manage cookie preferences through your browser settings.

 

How your Personal Information is used

Sutralasya collects your information to provide services to you, comply with our legal obligations, and improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy.

• Processing orders, payments, and deliveries.

• Respond to customer service requests, questions and concerns.

• Administer your account.

• Sending promotional offers, updates, and newsletters (with your consent).

• Customise your experience, including targeting our services and offerings to you.

• Meet our research and product/service development needs and improve our Site, services and offerings.

• Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.

 

Updating your Personal Information

You have the right to access and correct or delete your Personal Information and privacy preferences at any time. This may be accomplished by clicking on the link, "My Profile", where you can view and make changes to most of your Personal Information immediately. You can opt out of marketing communications and Adjust cookie preferences through your browser settings.

 

Information sharing with Service Providers

Sutralasya uses one or more outside payment processing companies to bill you for our goods and services. Your information may be shared with third parties, including payment gateways, advertisers, and logistics providers, for personalization, promotions, and internal analysis. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose. We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information that is necessary for them to perform those services. 

 

Data Retention

We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfil our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at namaste@sutralasya.com We will respond to your request within a reasonable time. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

 

Protection of your Personal Information

The Personal Information that you provide in connection with the use of the Site is protected in several ways. It resides on secure servers that only selected Sutralasya personnel have access to via password. Your Personal Information is encrypted whenever it is transmitted to Sutralasya. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using transport layer security technology. We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures to protect your Personal Information, we cannot guarantee its absolute security. 

We protect your personal information with SSL encryption and other security measures. The email ID provided by you will be stored on our marketing platform. Your credit or debit card information will not be stored by us; this information may be saved on the Payment Gateway’s website and will be governed by the policies adhered to therein. We will comply with laws applicable to us in respect of any data breach. You expressly permit us to collect, store and process your personal information for the reasons provided above. You understand that processing of personal information is required to enable your usage of the Website and its services and to comply with applicable laws.

 

If you have any questions, doubts or confusion regarding any of the terms set out here in the privacy policy, please seek clarifications from us through email (namaste@sutralasya.com). We will get back to you within a reasonable time.